Return & Refund Policy
Last Updated: August 2026
We hope you love your Dalila DCarvalho purchase. If you wish to return an item, please follow the guidance below.
Your Right to Cancel
For online orders, you must notify us within 14 days of receiving your order if you wish to cancel. After notifying us, you have a further 14 days to return the item.
Return Conditions
Returned items must be unworn, unwashed and in their original condition, with all tags and protective materials attached.
You may inspect an item as you would in a store. If an item has been handled beyond what is reasonably necessary and its value has been reduced, we may make an appropriate deduction from the refund.
Non-Returnable Items
The following items cannot normally be returned unless they are faulty:
- Personalised, altered or made-to-measure pieces
- Gift cards
- Sealed goods that are not suitable for return for health or hygiene reasons once the seal or protective strip has been removed
- Earrings, lingerie, swimwear and hosiery where the hygiene seal or protective strip has been removed
Sale and Archive Items
Sale and Archive items may be returned under the same cancellation rights described above, unless the item falls within one of the non-returnable categories.
How to Request a Return
Email customerservice@daliladcarvalho.com within 14 days of delivery. Please include:
- Your order number
- The item you wish to return
- The reason for the return, if you would like to provide one
We will send you the return address and instructions. Please do not return an item without contacting us first.
Return Delivery
For change-of-mind returns, customers are responsible for the return delivery cost. We recommend using a tracked service and retaining proof of postage.
If an item is faulty, damaged on arrival or incorrect, please contact us promptly. We will provide an appropriate resolution and cover reasonable return costs where applicable.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever occurs first.
Where applicable, the refund will include the original standard delivery cost. Additional charges paid for express or enhanced delivery are not refundable beyond the standard delivery amount.
Your bank or payment provider may require additional time to display the refund.
Exchanges
Exchanges are subject to availability. Please email customerservice@daliladcarvalho.com for assistance. Where an exchange is unavailable, you may return the item and place a new order.
Faulty or Misdescribed Items
Nothing in this policy affects your statutory rights concerning faulty, damaged or misdescribed goods.
Need Help?
Email customerservice@daliladcarvalho.com. We aim to respond within 1 business day.