Privacy Policy
Last Updated: August 2026
Dalila DCarvalho respects your privacy and is committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and share personal information when you visit daliladcarvalho.com, place an order, create an account or contact us.
1. Who Is Responsible for Your Information?
Dalila DCarvalho is responsible for the personal information described in this policy.
For privacy questions or requests, contact: customerservice@daliladcarvalho.com
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, billing address and delivery address
- Your email address and telephone number
- Order details, purchase history, returns and refunds
- Account information and preferences
- Communications sent through our contact form, email or WhatsApp
- Marketing preferences
- Device, browser, IP address and website-usage information
- Cookie and consent preferences
- Payment and transaction information
Payments are processed through secure payment providers. We do not normally receive or store your complete payment-card details.
3. How We Collect Information
We collect personal information:
- Directly from you when you order, register, contact us or subscribe
- Automatically when you use the website, including through cookies and similar technologies
- From service providers involved in payments, delivery, website security and fraud prevention
4. How and Why We Use Your Information
Processing Orders
We use your information to take payment, confirm orders, arrange delivery, process returns and provide customer service.
Lawful basis: performance of a contract.
Legal and Financial Records
We retain information where necessary for accounting, tax, fraud-prevention and other legal obligations.
Lawful basis: legal obligation and legitimate interests.
Customer Service
We use your contact information and communications to answer questions, provide sizing support and resolve order issues.
Lawful basis: performance of a contract or legitimate interests.
Website Security and Improvement
We use technical and usage information to protect the website, prevent fraud, understand performance and improve the customer experience.
Lawful basis: legitimate interests and, where required, consent.
Marketing
We may send news, collection updates and offers where you have consented or where the law otherwise permits us to contact existing customers.
You can unsubscribe at any time using the link in a marketing message or by contacting us.
Lawful basis: consent or legitimate interests where the electronic-marketing rules permit it.
5. Cookies
We use essential cookies to operate the website and may use optional cookies for analytics, personalisation or marketing.
Optional cookies are used only after you make a choice through our cookie-consent banner, where consent is required.
You can review or change your cookie preferences through the consent controls displayed on the website.
6. Who We Share Information With
We may share personal information with trusted providers that help us operate the business, including:
- Payment processors
- Delivery companies and couriers
- Website hosting and ecommerce providers
- IT, security and fraud-prevention services
- Analytics and marketing providers, where permitted
- Professional advisers, regulators or authorities where legally required
We share only the information reasonably necessary for each provider to perform its service.
We do not sell or rent your personal information.
7. International Data Transfers
Some service providers may process information outside the United Kingdom.
Where required, we use recognised safeguards designed to protect personal information, such as approved contractual protections or transfers to countries recognised as providing adequate protection.
8. How Long We Keep Information
We retain information only for as long as reasonably necessary.
Order, payment and transaction records may generally be retained for up to six years to meet accounting, tax, contractual and legal requirements.
Account information is retained while your account remains active and for an appropriate period afterwards. Marketing information is retained until you unsubscribe or withdraw consent, subject to keeping a limited suppression record so that we respect your request.
Cookie-retention periods are explained through the website’s cookie-consent controls.
9. Your Rights
Depending on the circumstances, you may have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to certain uses of your information
- Receive certain information in a portable format
- Withdraw consent where processing is based on consent
Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
To exercise a right, email customerservice@daliladcarvalho.com. We may need to verify your identity before completing your request.
10. Your Right to Object to Marketing
You have the right to object to direct marketing at any time. Use the unsubscribe link in a marketing message or email customerservice@daliladcarvalho.com.
11. Security
We use reasonable technical and organisational measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. No internet-based system can be guaranteed to be completely secure.
12. Children
Our website is not directed at children, and we do not knowingly collect personal information from children.
13. Automated Decisions
We do not make decisions with legal or similarly significant effects based solely on automated processing. Payment and fraud-prevention providers may carry out automated checks to protect transactions and the website.
14. Complaints
Please contact us first if you have a privacy concern so that we can try to resolve it.
You also have the right to complain to the UK Information Commissioner’s Office (ICO). Visit ico.org.uk/make-a-complaint.
15. Changes to This Policy
We may update this policy when our practices or legal obligations change. The latest revision date will appear at the top of this page.
16. Contact
For privacy questions or requests, email customerservice@daliladcarvalho.com. We aim to respond to customer enquiries within one business day.